Operational
Our Operational Improvement team has deep-seated knowledge and experience across a wide range of operational functions, specialising in delivering operational efficiencies that enhance competitive advantage.
Over time, most organisations have built-up a level of duplication or inefficiencies within their Business Operations – often as a result of multiple acquisitions, technology changes or product expansion.
We have an eye for detail and know how to review and analyse operational processes and performance data to identify and implement tangible improvements that focus on reducing cost and enhance customer experience, as part of a commitment to building a continuous improvement framework within the organisation.
Recognising that organisations never stand still, we also have the expertise to help our clients manage and respond to complex business change – resulting from new Technology, Regulatory or Organisational projects.
We know how to assess change impacts against existing business processes and implement them in the most effective way possible – readying the business ahead of, during and post implementation.
Recently, we have helped a number of start-up new platforms by developing readiness plans, validating target operating models and leading quality assurance reviews in order to bring products to market in an efficient and effective manner.
What our clients say
BGS helped us to evaluate and accelerate new business ideas whilst enhancing our internal delivery capability.
Director, Business Performance
Operations quote
Operational services
Process and Performance Improvement
Analysing and delivering measurable operational improvements and cost savings.
Learn moreBusiness Change
Leading business readiness and minimising negative impacts to existing operations, as a result of change programmes.
Learn moreMeet the team
Eddie Curran
Consulting Director, Technology
Eddie is an experienced Financial Services programme management and technology professional with over 20 years industry experience gained across Banking, Insurance and Investments. A specialist in strategy execution and change management, having managed various new-product developments, regulatory changes and remediation projects spanning Finance, Risk, Operations and IT functions. A strong leader with good communication skills and a focus on linking change delivery with strategic goals – on a measurable and tangible basis.
Eddie Curran
Shonagh McCarter
Principal Consultant
Shonagh is a business design and transformation leader with a strong track record of programme generation, management and delivery.
Shonagh has over 18 years of experience delivering a number of large scale payments transformation programmes across Retail Banking and the Utilities sectors in the UK and Ireland. Calm, controlled and collaborative management style with excellent stakeholder management skills and an innate ability to communicate effectively with stakeholders at all levels.
Shonagh McCarter
Paul Fensom
Senior Consultant
Paul is a senior project manager with over 16 years experience of delivering multi-million pound data and IT based projects across Financial Services, Commercial and the Public sector. A strong analytical and customer focussed professional with superb focus and attention to detail. Confident communicator whether reporting to board members, working within the team or presenting at conferences. Ability to quickly identify and understand problems, then lead all parties and stakeholders to achieve on time, on budget and to a high level of quality.
Paul Fensom
Roddy Fergusson
Senior Consultant
Roddy is a highly-experienced change professional with deep-seated skills and expertise in establishing and running programme office functions. Roddy has established and led PMO teams for large-scale transformation programmes for over 17 years across a variety of IT and Business functions, Roddy has an excellent reputation in this field for building effective PMO teams and embedding improved standards and capabilities, by developing, coaching and mentoring internal resources. Roddy has a collaborative and pragmatic approach and is able to operate at all levels with internal and external stakeholders.
Roddy Fergusson
Stephen Verrecchia
Consulting Director, Digital
Stephen is an experienced programme director with over 25 years experience gained across Banking, Insurance, Manufacturing and Transportation. A digital leader capable of designing a delivery model to suit individual clients needs. Comfortable operating at all levels through to senior Executives with a proven strength in the delivery of pragmatic outcomes.
Stephen Verrecchia
Richard Hannay
Principal Consultant
Richard is an experienced project management and technology professional with over 19 years industry experience within the Banking and Utilities sectors. An expert at driving the adoption and enforcement of Scrum rules and principles, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in a rapidly evolving and dynamic environment. A strong leader with first-class stakeholder management skills and a proven ability to deliver large budget, high profile projects.
Richard Hannay
Grahame Hogg
Senior Consultant
Grahame is an experienced technology professional with over 13 years industry experience within Financial Services, covering Banking, Life and Pensions and Investments. An IT specialist who has played a leading role in the delivery of scalable enterprise solutions with specific expertise in the integration of software systems across the enterprise. Strong technically across the IT spectrum with the ability to communicate complex solutions and problems to engineering teams, whilst possessing the ability to provide a clear and articulate view to Senior Stakeholders.
Grahame Hogg
Iain Beggs
Consulting Director, Risk & Regulation
Iain is an experienced programme manager and business transformation manager with over 25 years with Banking, Insurance and Asset Management. A qualified accountant (FCCA), Iain has successfully delivered many complex regulatory, financial reporting and data programmes and projects. Iain possesses excellent stakeholder management skills, a strong and collaborative leadership style and is a confident communicator at senior management and executive level.
Iain Beggs
Tracy Clark
Principal Consultant
A Senior Leader with 34 years financial services experience, the last ten years focusing on Strategic Business, Risk, Resilience and Change Management accountabilities.
A proven thought leader with the ability to assess business and customer priorities, identify risks, measure exposure, formulate and communicate decisions and deliver efficiency enhancements.
Very experienced in leading global projects, developing virtual teams of 50+ employees/consultants aimed at delivering complex business transformation programmes across multiple business functions.
Tracy Clark
Julia Skinner
Senior Consultant
Julia is an experienced Project, Change and Continuous Improvement Manager with over 30 years experience in both Retail and Commercial Financial Services. A qualified Lean and 6 Sigma Blackbelt with a track record of delivering Transformation, Continuous Improvement, Process Management & Regulatory Change projects to a very high standard. She takes complex requirements to build clear, comprehensive models and solutions. She is a strategic thinker experienced at designing and delivering Target Operating Models for new organisations and those undergoing organisational change.
Julia Skinner
Chris Clark
Principal Consultant
Chris is a business design and transformation leader with over 30 years experience in operational and programme delivery within Financial Services.
As a qualified Lean and 6 Sigma professional, Chris has extensive expertise in delivering operational process design and improvements.
Latterly, Chris has been working with start-up Banks developing, validating and delivering target operating models and leading quality assurance activity.
Chris Clark
Roy Rennie
Consultant
An experienced Finance and PMO professional with over 15 years’ experience gained across Financial Services, Energy and Utility sectors.
An expert in analysing and modelling complex data sets and transforming them into accurate and relevant information for decision making.
Roy Rennie
Kevin Withers
Principal Consultant, Transformation
A highly experienced change leader with over 25 years experience in the Financial Services industry. An expert in shaping solutions and designing successful delivery models with a customer centric focus to achieve business outcomes. A successful track record of delivering transformation programmes across a broad range of areas from digital self- serve and payments, to systems integration and simplification through to regulatory and mandatory change, utilising a mix of waterfall/hybrid/agile techniques.